Privacy policies

Avanti Rent a Car is a virtual platform dedicated to car rental in Costa Rica, from now on called Avanti , makes this Privacy Policy available. In this, the terms in which it uses and protects the information that is provided by its users when using our website www.avantirentacar.com

Avanti is committed to the security of its users’ data. When we ask you to fill in the personal information fields with which you can be identified, we do so ensuring that it will only be used in accordance with the terms of this document. Information that is collected or obtained by other lawful means is excluded.

This Website is owned by Star Cars SA, a Costa Rica-based company that owns and manages the website www.avantirentacar.com

By accessing or using this Website, you agree to this Privacy Policy and the Terms and Conditions of Use. If you do not accept this Privacy Policy and the Terms and Conditions of Use, you may not use this Site.

Information that is collected

USERS can access the Website and its contents without revealing their personal data.

Avanti may collect personal information, for example: Full name, contact information such as your email address, telephone number and demographic information. Likewise, when necessary, specific payment information such as debit or credit cards may be required, with the sole purpose of processing the order or billing at the time. Our website complies with all the necessary security parameters, to learn more about this visit our security policies.

Use of collected information

Our website uses the information in order to provide the best possible service, particularly to keep a record of users, orders or transactions, if applicable, and to improve our products and services. It is possible that periodic emails are sent through our website with special offers, new products and other advertising information that we consider relevant to you or that may provide you with some benefit, these emails will be sent to the address that you provide and may be canceled at any time. At the same time, your email will be used to send confirmations to requests that you have made, such as reservations and appointments linked to the internal forms of the website.

Avanti is highly committed to fulfilling the commitment to keep your information secure. We use the most advanced systems and constantly update them to ensure that there is no unauthorized access.

cookies

A cookie refers to a file that is sent with the purpose of requesting permission to be stored on your computer, by accepting said file it is created and the cookie is then used to have information regarding Web traffic, and also facilitates future visits to a website. recurrent. Another function that cookies have is that with them the websites can recognize you individually and therefore provide you with the best personalized service on your website.

Our website uses cookies to be able to identify the pages that are visited and their frequency. This information is used for statistical analysis only and then the information is permanently deleted. You can delete cookies at any time from your computer. However, cookies help to provide a better service for websites, you do not give access to information from your computer or from you, unless you want it and provide it directly. You can accept or deny the use of cookies, however, most browsers automatically accept cookies as it serves to have a better Web service. You can also change the settings on your computer to decline cookies. If they are declined, you may not be able to use some of our services.

Links to third parties

This website may contain links to other sites that may be of interest to you. Once you click on these links and leave our page, we no longer have control over the site to which you are redirected and therefore we are not responsible for the terms and privacy, or the protection of your data on those other third party sites . . These sites are subject to their own privacy policies, so it is recommended that you consult them to confirm that you agree with them.

Confidentiality of your password

When you decide to establish a password to access certain parts of our website, it will be your responsibility to keep it secret. Please do not reveal your password to anyone.

Control of your personal information

Avanti will not sell, transfer or distribute the personal information that is collected without your consent, unless required by a judge with a court order.

We reserve the right to change the terms of this Privacy Policy at any time.

Modifications in our privacy policy

Any changes we make to our Privacy Policy will be posted on this website. Where appropriate, we will notify you or ask for your consent. Please check back frequently for any updates or changes to our Privacy Policy.

Contact

If at any time you wish to contact us to tell us your opinion regarding our privacy practices, or in relation to any query about your personal data, you can do so through our email sales@avantirentacar.com   

Security politics

Avanti takes all reasonable steps and precautions to protect users’ personal information and we follow industry best practices to ensure that your information is not used inappropriately.

Our site has encryption protocols TLS1.2 ( Transport Layer Security for its acronym in English), which allow the information to travel encrypted between the Browser, cardholder (user), the Web Server and Credomatic, thus avoiding Sniffing and data theft.

Regarding the payments made:

The payment methods used by Avanti are third party services. These third-party services (Credomatic) comply with all security and encryption standards to keep your information safe. Only the information necessary to complete the required process will be used. We also recommend reading the Privacy Policies of these providers, to better understand how they handle the information provided.

Policy for refunds and cancellations of vehicle reservations.

Avanti makes car rental available to you through our website, below, you can find the policies when making a reservation regarding refunds and cancellations.

When making a rental and wishing to make a cancellation and refund request, the user will have a period of 15 days from the purchase to carry out the process. For this you must write an email to sales@avantirentacar.com explaining the reasons for the cancellation and refund request. The department in charge will analyze the case and if validated, you will have 10 business days to make the refund to the same card used to make the purchase.

Below is an example of the structure of the email to be sent:

Subject: Reservation Cancellation (Add purchase code)

Body:

• Full name
• ID number
• Purchase code
• Explanation of why you want the cancellation or refund.